Customers have 7 days - the sooner the better - from the date of purchase to inform shoptita.com of any reason to return for exchange or refund.
Any item purchased new must be returned - unused, in its original condition (including packaging and labelling) and have all tags attached. If you use the item or remove / tamper with the tags, you will lose your right to return the goods under our returns policy. Unless faulty, we are unable to offer an exchange or refund on:
·
· jewellery to be worn in a piercing
· items that are sealed for personal hygiene reasons where they have been unsealed
· customisable goods
· Electrical goods
Pre-loved items cannot be accepted for return for refund. An exchange maybe offered however postage will be at the buyers expense unless the reason for return be the error of the retailer shoptita.com
Delivery and return costs are not refundable.
The above policy does not affect your statutory rights including your rights in relation to faulty goods or your right to cancel orders made online. If you wish to exercise your cancellation rights please see the "Statutory Right to Cancel" section below.
Statutory right to cancel
If you are a consumer (i.e. you are not a business) you have the right to cancel your contract with us and receive a full refund. You have 7 calendar days from the day on which you receive your order to notify us that you wish to cancel, and you may do so by contacting our customerservice@shoptita.com
If you receive the items from your order on different days, this cancellation period shall end 14 days after the day on which you receive the final item of your order. You must then return your order in full without delay, by post (at your own cost and risk). All goods contained in your order must be returned in their original condition (together with all packaging and labelling) and show no signs of use or damage. We reserve the right to refuse a refund if the goods do not meet this standard.
If your contract is cancelled in full, we will provide you with a refund for the item(s) within 14 days of our receipt. If you have paid a delivery charge, we will also refund the standard delivery charge to you. Please note, if you have used one of our quicker delivery options, we will only refund the standard delivery charge.
This right does not apply to:
· perishable items
· jewellery worn in a piercing
· items that are sealed for personal hygiene reasons where they have been unsealed
· customisable goods
· Pre loved items